Returns & Shipping
You will receive a tracking number within 5 business days after receiving an order confirmation. Email firstname.lastname@example.org for more information.
Items must be returned within 14 calendar days after receiving your order. You can send it back to our office (see below) and send the tracking link to email@example.com
Please note when you don’t send it back with track and trace we are not responsible for lost packages and won’t refund the return.
Returns delivered personally by customers to our return address will NOT be refunded!
Swimwear can not be returned or exchanged. If you have any questions about sizing, please contact customer service.
1. Item(s) must be in original condition, with all tags attached.
2. Hygiene seal must remain in place.
3. Items must not be worn or have stains from make-up, sweat or other substance on them.
4. We do not accept returns of swimwear.
Items must be returned with track and trace to:
2516BE DEN HAAG
Once we've received your return item(s), we will process it within 14 working days.
Make sure you keep your track and trace code when you return an item to us. This way we can check where the package is. We are not responsible for lost return packages.
If you have received a damaged, item please email us at firstname.lastname@example.org with images of the imperfections so we can determine the next course of action. Please let us know within 48 hours after receiving the item(s). Faulty items do not include those that have already been worn.
Costs Of Return
Shipping costs for your return will not be covered by us. If you return an item and it gets lost, we are not responsible and we cannot refund your return item(s).
We don't exchange products due to limited stock. Do you need another size? Please email to email@example.com
Customs, duties and taxes
All our international orders are shipped Delivery Duties Unpaid. Customs, duties and taxes are not included in out price or shipping costs. When placing an international order, you agree to pay any additional customs, duties or taxes.